Terms and Conditions

Deposits & Cancellation (Hotel Rooms)

Non-refundable Rates

  • Non-refundable Deposit Policy – 100% of the stay is due at the time of booking.
  • Non-refundable Cancellation Policy – Full payment at time of booking and loss of total payment if cancel anytime after booking.

Flexible Rates

  • Flexible Deposit Policy – A deposit of One Night is due at the time of booking.
  • Flexible Cancellation Policy – Reservations can be cancelled 30 days prior to arrival without any cancellation fees. After this date a 1 night cancellation fee per room is chargeable.
  • No-Show Policy – 100% of the first night will be charged

Fully Flexible Rates

  • Fully Flexible Deposit Policy – A deposit of One Night is due at the time of booking.
  • Fully Flexible Cancellation Policy – Reservations can be cancelled 7 days prior to arrival without any cancellation fees. After this date a 1 night cancellation fee per room is chargeable.
  • No-Show Policy – 100% of the first night will be charged.

Deposits & Cancellation (Self Catering Apartment):

Flexible Rates

  • Flexible Deposit Policy – A deposit of 50% of the total cost is due at the time of booking.
  • Flexible Cancellation Policy – Reservations can be cancelled 30 days prior to arrival without any cancellation fees. After this date a cancellation fee of 50% of the total cost is chargeable. Remaining balance due at check in.
  • No-Show Policy – 100% of the total cost will be charged

Guests are recommended to take out suitable insurance cover. No reduction is made for departure earlier than booked, or for any meals not taken when booking on bed and breakfast terms. Payment of the deposit is considered acceptance of these terms.

Arrival & Departure

Rooms are available from 2:00pm (3:00pm for the Self Catering Apartment) on your day of arrival and the latest check in time without prior agreement is 10pm. We ask guests to vacate by 10:30am on departure day. Once you have checked out, you are welcome to leave your car in the car park for a few hours before you leave the area.

Restaurant (Hotel Guests Only)

Breakfast is served from 08:00am until 09.30am. Our menu always includes a vegetarian option, and other dietary requirements can be catered for. Please advise in advance of your arrival to ensure that the necessary arrangements can be made.

During 2023 our restaurant will be open Tuesday – Saturday evenings between 18.00 & 20.00 serving a light bite menu. A sample menu can be found on our main restaurants page. Table reservations are required in advance.

Card Services

We accept Visa, Maestro Dom and MasterCard but are unable to take Diners or American Express cards.

Service Charges

Are not included. Gratuities are entirely at the discretion of our guests.

Damages Policy

Damage to hotel property – We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of Hotel Property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice for the amount to the registered address.

Parking

Please note that there is one car parking space per room available within the hotel grounds.

Children

Unfortunately we do not normally accept children under the age of 8 at the hotel due to the lack of children’s facilities. However if your child is under 8 please contact us and we might be able to make exceptions. Occasionally we will also run family weekends in our quieter periods to allow our guests with children and grandchildren to see the glorious area we live in!

Dogs

Well behaved dogs/pets, accompanied by responsible pet owners, are very welcome at the Beacon Hotel and we hope you all enjoy your stay with us. Your co-operation in following these helpful hints and pet etiquette will ensure the hotel complies with safety, food, and hygiene law, regarding pets.

Dogs must be kept on their leads in the hotel and hotel grounds. Owners have a duty to ensure that their dog is kept under proper control at all times.

Due to the additional cleaning time and products we must use in the rooms on checkout, we charge an additional £5 per dog per night.

Pets are NOT allowed in the restaurant. They are allowed in our bar/lounge providing they are kept on a lead at all times and use the blankets provided to sit on. At no time are they allowed on the furniture/sofas.

Unfortunately we are unable to accept puppies who have not completed their full vaccination course or those that have not been fully toilet trained.

Please ensure that your dog/pet is up to date with their flea control as we do not want them to leave any unwanted guests in the room.

Please ensure that dogs/pets do not climb on to furniture or hotel beds. If at checkout/after checkout we find that dogs/pets have been on the furniture/beds and they are soiled/marked then we reserve the right to charge for the cost of additional laundry charges as per below. These charges also are applicable if we have to change the bed linen during your stay due to your dog’s/pets.

  • Pillow Case – £2.50
  • Duvet Cover – £5.00
  • Hand Towel – £2.50
  • Bath Sheet – £5.00
  • Duvet – £20.00
  • Pillow – £10.00

If we find that dogs/pets have damaged furniture or carpets (to include soiling of carpets, fleas etc). We reserve the right to charge for the costs to rectify as per our Damages Policy.

If you find you have brought insufficient bedding or towels for you dog, please ask at reception. We have a supply of old towels that would be perfect for these wet / rainy days to dry your dog on entering the building or for them to sleep on. The towels in the Hotel bathrooms are for use by human-beings only!

Please clean up after your pet inside the room and out; a doggy bin is situated outside – on the left as you walk up from the car park. If you need plastic bags or cleaning materials we would be happy to provide these.

If your dog has a tendency to be unsettled and make a noise when left unaccompanied whilst you have your breakfast, then please consider dining separately, or alternatively we offer a room service option.

Please take your pet with you when you go out. At no point must dogs/pets be left unaccompanied in the rooms unless you are dining in our restaurant. Housekeeping and maintenance staff may need access to the rooms.

There are plenty of good walks from our front door. Feel free to use the grounds to the front of the hotel. A footpath leaves directly to “the Beacon” and on towards the coastal paths or St. Agnes. Please ask at reception for suggested routes / map.

If something is damaged by your pet, please notify the hotel management. It is advisable to have an appropriate insurance policy in the eventuality that your dog should nip a passing ankle or chew furniture.

Super Stay !

5/ 5What a wonderfully warm welcome we received from Jane, Nigel & Dave over my husband’s birthday weekend in June. In spite of grim weather we were extremely well looked after & our hosts could not have been kinder or more attentive to our needs. Dog friendly, stunning views & a safe & spacious car…

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